RIM released a statement in regards to their very long data outage yesterday. According to RIM, the previous versions of BBM 5.0.55 & 5.0.56 (not sure if they’re referring to leaked or official versions) where the root of all their troubles. Make sure you get the newest version of BBM, which is 5.0.57 via www.blackberry.com/messenger or via the App World. Don’t forget to backup your contacts before doing so in case of any problems. Below is RIM statement:
RIM Statement – December 23rd
A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
