You may have heard rumblings of it but it is now official. Samsung has officially issued a global recall of their latest flagship: the Galaxy Note 7. The actual issue is due to several cases of the device catching on fire due to battery cell issues.
Samsung has officially stopped all sales of the Note 7 as well as the US carriers: AT&T, Sprint, T-Mobile, and Verizon. Most places are still looking to find the best course of action as you will be able to return for a refund w/o any restocking fees.
Below, we have all of the statements from Samsung and the US carriers below to see what to do next if you own a Note 7.
Samsung says:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
AT&T:
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.
Sprint:
Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.
We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.
We will share more details when they are available.
T-Mobile:
Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note 7. T-Mobile has suspended sales of the device in all channels.
We will work closely with Samsung to ensure T-Mobile customers who have already purchased the device are well taken care of.
We’ll have more details for our customers as soon as possible.
Verizon:
This morning, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note 7 and wish to return or exchange it.
Looks like its gonna be a while before we get our Note 7 review unit at this point.
